About Lotus and Scarab
With twenty years across government, health, cultural institutions, creative agency and global enterprise, in Australia and the UK, Emma thinks at a strategic level, works fluently with creative and technical teams, and makes things happen in the real world.
She's energised by work that connects strategy to human outcomes: leading customer experience strategy for essential services, managing high-profile public places, delivering government digital services, and leading enterprise-wide transformation, always focused on genuine impact for the people and communities being served.
Emma’s Approach
Emma uses proven frameworks, including Agile, Lean, and service design methods, backed by structured change management and business analysis. She adapts them to each organisation, speeding up decisions and keeping outcomes on track.
She leads cross-disciplinary teams: designers, strategists, developers, engineers, and community specialists, bringing the governance and delivery discipline that keeps complex programs on track without losing sight of why the work matters.
Whether you need someone to steady the ship, accelerate a roadmap, or manage a complex transformation, Emma brings calm, focus, and a clear path forward. She turns complexity into clarity, helping organisations achieve results while keeping people engaged and confident throughout the process.
